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Frequently Asked Questions

Below you’ll find our most frequently asked questions about TiqAssist. Click any question to reveal the answer.

What is your commission rate?

We are confident you will find our service a great value based on the following criteria:

– We list on 10+ marketplaces to achieve higher sale prices.

– You seat are professionally managed.

– The convenience of having selling experts handle the entire resale process.

We vary the commission rate based on the resale value of your seats. To obtain you commission rate, please “Sign Up” in the menu bar at the top of the site.

Do you support the resale of single-game tickets?

TiqAssist is built exclusively for reselling games within season ticket packages for major league sports (NFL, NBA, NHL, MLB, and MLS) in the US. Unfortunately, we do not yet support NCAA sports.

Do you sell parking?

We currently do not support parking. The good news is that parking is relatively easy for you to sell through your team account, given how parking passes are easier to price and sell.

When is the best time to list my tickets?

List as early as possible to maximize your resale value, ideally at the schedule release. As the event approaches, supply tends to build up, leading to a steadily decreasing resale value on average. For information and advice, visit our blog.

How are my tickets transferred to TiqAssist?

For your convenience and security, the tickets stay in your team’s season ticket account until the tickets sell. At this point, TiqAssist will transfer the tickets to the buyer. To start listing with TiqAssist, we require users to enter their team’s season ticket account credentials into our secure platform. TiqAssist and our partner marketplaces can authenticate your tickets and transfer them to the buyer once they sell.

How does the sale guarantee work?

In the rare case that your tickets haven’t sold within 3 days of the event, we will offer to purchase your tickets at fair market value.

We determine fair market value by looking at similarly priced seats to yours and by factoring in the market’s direction. You have the option of accepting the offer or keeping the tickets.

We encourage our clients to list well in advance of the game to maximize their resale value and reduce the chance the market dips below your cost.

What marketplaces do you sell on?

The primary marketplaces we list on are Ticketmaster, Stubhub, VividSeats, Seatgeek, Gametime, Ticket Network, TickPick, and various ticket broker marketplaces. No marketplace represents more than 20% of our sales, which signifies the importance of listing on multiple marketplaces. Doing so can yield 4-5x as many buyers relative to listing on only one marketplace.

TiqAssist Ticket Marketplace Breakdown

How do you prevent double sales?

We leverage technology that immediately takes down the listing from every marketplace the instant the tickets sell.

How do payments work?

Payments are initiated on the first Tuesday after the event and will arrive two business days later. 

Due to the Covid-19 pandemic, most marketplaces are making payments AFTER the event occurred. Marketplaces do this, given the risk that events can get canceled because of a COVID outbreak.

 

Can I make changes to the games I want to sell?

You can easily list or delist tickets in your TiqAssist dashboard until the tickets sell.

When will TiqAssist be available in the app store?

We’ve built our technology to be accessible to customers on any device and web browser. But, since we’re still innovating the product experience, we want to develop more features for you before we put it all in the app store!

How do I know my data is secure?

All data submitted with the TiqAssist application is encrypted while in transit. In addition, we encrypt your team credentials before storing them in our database. We do not share any data with 3rd parties for promotional purposes. The security of your season ticket account is our top priority.

Can I control the ticket price?

We center the TiqAssist experience around simplicity. Our selling experts manage all pricing for you.  

You can monitor the real-time pricing of your tickets in your TiqAssist dashboard, and you can easily delist tickets as you please. 

We guide our season ticket holder clients to think of their season ticket resale performance like a stock portfolio, meaning look at the overall sales across the season. Some games will sell for less than you’d think due to various market-related factors, and others will go for more than expected.

 

Do you purchase season tickets?

We do not purchase season ticket packages, but we have many clients that list their entire season at the schedule release when prices are the highest. Therefore, we may sell most of your season quicker than you can find a buyer for your entire season. 

After joining TiqAssist, you can email/text that you want to sell your entire season (or list the various games via your TiqAssist dashboard). It’s just that simple!

Do you purchase seat licenses?

We currently do not purchase seat licenses. However, many clients decide to hold on to their seat license and list their entire season at the schedule release when prices are the highest. 

Selling seat licenses is a lengthy process and often unsuccessful. Therefore, selling all your tickets for the season and putting your seat license up for the following season may be your best strategy.

Which leagues do you support?

We currently support season ticket holders for NFL, NBA, NHL, MLB, and MLS.

How do you price my tickets?

We look at data across Ticketmaster, StubHub, and other marketplaces to create a comprehensive dataset of listings comparable to your seats. Then, based on your particular team’s sales and listing price trends, we will price your tickets to sell at the highest the market allows. Plus, our pricing updates up to every 10 minutes to ensure the most up-to-date pricing. 

 

Factors that drive resale values down:

  • Selling close to the game
  • Weekday games
  • Expectations or interest for either the home or road team are low
  • Key player injuries

 

Factors that drive resale values higher:

  • Selling more than two months from the game
  • Expectations and interest for either the home or road team are high
  • Major holidays
  • Weekend games

To learn more, please read our blog article on pricing.

Will I receive a Form 1099-K for tickets that I sell through TiqAssist?

Per IRS regulations that took effect Jan 1st, 2022, we are required to submit a 1099-K for anyone that sells more than $600 of tickets in the 2022 calendar year.  

 

If you do not cross $600 in ticket sales for 2022, we will not be filing a 1099-K to the federal or state tax entities. However, if you exceed $600 in ticket sales in 2022, we will mail you and the federal and state tax entities a 1099-K in January 2023.

 

Upon your first listing, the IRS requires us to collect a W-9. Please note the secure W-9 form request will come from our partner tax1099.com. Additionally, the IRS requires that we withhold payments until the W-9 is complete and the taxpayer identification number provided matches the IRS database. 

 

Please note that your certified tax professional can best advise you on how the 1099-K process impacts you, as each individual will have different tax implications.

How does your pricing algorithm work?

We look at data across Ticketmaster, Stubhub, and other marketplaces to create a comprehensive dataset of listings comparable to your seats. Then, based on your particular team’s sales and listing price trends, we will price your tickets to sell at the highest the market allows. Plus, our pricing updates up to every 10 minutes to ensure the most up-to-date pricing. In general, ticket prices drop as the event approaches. Because of this, we generally try to sell the tickets quickly while simultaneously achieving a premium above similar seats. To learn more, please read our blog article on pricing.

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