FAQ / Contact

We look at data across Ticketmaster, StubHub, and other marketplaces to create a comprehensive dataset of listings comparable to your seats. Then, based on your particular team’s sales and listing price trends, we will price your tickets to sell at the highest the market allows. Plus, our pricing updates up to every 10 minutes to ensure the most up-to-date pricing.  

Factors that drive resale values down:

• Selling close to the game
• Weekday games
• Expectations or interest for either the home or road team are low
• Key player injuries

Factors that drive resale values higher:

• Selling more than two months from the game
• Expectations and interest for either the home or road team are high
• Major holidays
• Weekend games

To learn more, please read our blog article on pricing.

Your commission rate is based on your overall seat value. Tap on any game in your account to see a complete pricing breakdown of 3rd party fees (e.g., Ticketmaster, StubHub, SeatGeek, etc.) and TiqAssist’s commission.

Please note that your commission rate may vary between different sets of season tickets.

By broadcasting to 10+ marketplaces and reaching 5x the buyers, TiqAssist can sell your tickets at a premium. As a result, most of our clients make equal to or MORE per ticket vs. selling on their own.

Yes, TiqAssist supports the resale of single-game tickets or events exclusively for registered users. Members submit their single game or event tickets through the dashboard, and once qualified, they can be listed for resale.

For your convenience and security, the tickets stay in your team’s season ticket account until the tickets sell. At this point, TiqAssist will transfer the tickets to the buyer. To start listing with TiqAssist, we require users to enter their team’s season ticket account credentials into our secure platform. TiqAssist and our partner marketplaces can authenticate your tickets and transfer them to the buyer once they sell.

Tickets Listed MORE than 3 Weeks from the Event:
In the rare event your tickets haven’t sold within three (3) days of the event, we will offer to purchase them at fair market value. Fair market value is determined by comparing active listings and sales of similar seats. You have the option to accept the offer or retain your tickets to use as you wish.

Tickets Listed LESS than 3 Weeks from the Event:
We guarantee the sale of the tickets.  We will sell the tickets at the highest price that market conditions allow.  You may de-list your tickets at any point prior to the tickets selling.

You must list your tickets at least 18 hours before the event so we can successfully broadcast them and find a buyer. For new customers, games occurring within 72 hours of registration won’t appear in your dashboard to ensure a seamless onboarding process.

The primary marketplaces we list on are Ticketmaster, Stubhub, VividSeats, Seatgeek, Gametime, Ticket Network, TickPick, and various ticket broker marketplaces. No marketplace represents more than 20% of our sales, which signifies the importance of listing on multiple marketplaces. Doing so can yield 4-5x as many buyers relative to listing on only one marketplace.

We leverage technology that immediately takes down the listing from every marketplace the instant the tickets sell.

Payments are initiated on the first Tuesday after the event and will arrive in your bank account up to three business days later.

Due to the Covid-19 pandemic, most marketplaces are making payments AFTER the event occurs. They do this, given the risk that events may get canceled due to a COVID outbreak.

Payments are made only if the game occurs.  They are initiated on the second Tuesday after the event and will arrive in your bank account up to three business days later.

Due to the Covid-19 pandemic, most marketplaces are making payments AFTER the event occurs. Marketplaces do this, given the risk that events can get canceled because of a COVID outbreak.

Yes! We handle playoff ticket sales for all of our supported leagues. When your team’s playoff season approaches, go to your ‘Account’ section, select ‘Playoff Tickets,’ and follow the prompts.

We center the TiqAssist experience around simplicity. Our selling experts manage all pricing for you. 

You can monitor the real-time pricing of your tickets in your TiqAssist dashboard, and you can quickly delist tickets as you please.  

We guide our season ticket holder clients to think of their season ticket resale performance like a stock portfolio, meaning it looks at the overall sales across the season. Some games will sell for less than you’d think due to various market-related factors (read our BLOG article for more detailed information), and others will go for more than expected.

TiqAssist and other online marketplaces are required by the IRS to issue a Form 1099-K for all sellers who receive gross payments above the reporting thresholds. 

In order to generate a complete Form 1099-K as required by state and federal tax laws, we’ll need your name, address, and Taxpayer Identification Number (TIN). Your TIN is typically your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses.

To comply with federal and state regulations, we collect your TIN before we make any payments. We will ask you to submit this information in our app after your first listing to ensure that payments are not delayed.

See the IRS FAQs page for more information.

You will receive a 1099-K form from TiqAssist only if you exceed the reporting thresholds. The reporting thresholds for 2022 and 2023 were $20,000 in gross payments from 200 or more payments. In 2024, the threshold will be $5000 in gross payments, and starting in 2025, the threshold will be reduced to $600. 

See IRS announcement for more details.

If you are not a U.S. citizen or resident, you may not be subject to reporting or withholding requirements.  However, TiqAssist is required to verify your non-U.S. status to comply with IRS regulations.

If this applies to you, you are required to fill out a W-8 form to certify this information. Once you indicate that you are a nonresident alien in the Tax Information section of our app, TiqAssist will arrange for an electronic version of the W-8 form to be sent to you for completion.

Currently, the TiqAssist app is only available on the App Store. Until we are available in Google Play, we are committed to providing the best possible user experience for all our users, regardless of their platform.

You can easily list or delist tickets in your TiqAssist dashboard until the tickets sell.

All data submitted with the TiqAssist application is encrypted while in transit. In addition, we encrypt your team credentials before storing them in our database. We do not share any data with 3rd parties for promotional purposes. The security of your season ticket account is our top priority.

We look at data across Ticketmaster, StubHub, and other marketplaces to create a comprehensive dataset of listings comparable to your seats. Then, based on your particular team’s sales and listing price trends, we will price your tickets to sell at the highest the market allows. Plus, our pricing updates up to every 10 minutes to ensure the most up-to-date pricing. 

In general, ticket prices drop as the event approaches. Because of this, we generally try to sell the tickets quickly while simultaneously achieving a premium above similar seats. To learn more, please read our blog article on pricing.

We currently do not support parking. The good news is that parking is relatively easy for you to sell through your team account, given how parking passes are easier to price and sell.

List as early as possible to maximize your resale value, ideally at the schedule release. As the event approaches, supply tends to build up, leading to a steadily decreasing resale value on average. For information and advice, visit our blog.

We do not purchase season ticket packages, but many clients list their entire season at the schedule release when prices are the highest. Therefore, we may sell most of your season quicker than you can find a buyer for your entire season.

After joining TiqAssist, you can email/text that you want to sell your entire season (or list the various games via your TiqAssist dashboard). It’s just that simple!

We currently do not purchase seat licenses. However, many clients decide to hold on to their seat license and list their entire season at the schedule release when prices are the highest. 

Selling seat licenses is a lengthy process and often unsuccessful. Therefore, selling all your tickets for the season and putting your seat license up for the following season may be your best strategy.

We currently support season ticket holders for the NFL, NBA, NHL, MLB,  MLS, and many NCAAM and NCAAF teams.

We currently support several men’s NCAA basketball and NCAA football teams.