FAQ / Contact

We look at data across Ticketmaster, StubHub, and other major marketplaces to create a comprehensive dataset of listings comparable to your seats. Then, based on your particular team’s sales and listing price trends, we will price your tickets to sell at the highest the market allows. Plus, our pricing updates up to every 10 minutes to ensure the most up-to-date pricing.  

Factors that drive resale values down:

• Selling close to the game
• Weekday games
• Expectations or interest for either the home or road team are low
• Key player injuries

Factors that drive resale values higher:

• Selling more than two months from the game
• Expectations and interest for either the home or road team are high
• Major holidays
• Weekend games

To learn more, please read our blog article on pricing.

The TiqAssist commission varies based on the team and resale value of the season ticket package. After we price your season for free, you can see the TiqAssist commission rate by selecting any game in your account. Third-party selling fees are 9.9%. Most of our clients make as much as selling on their own, without any of the work.

Get your commission rate

TiqAssist Commission Includes:

• Full-service ticket resale
• Professional dynamic pricing
• List on 10+ marketplaces
• Reach 5x the buyers
• 100% sale guarantee

3rd Party Fees Include:

• Marketplace selling fees
• Pricing data
• Ticket Transfers to the Buyer

TiqAssist supports the resale of most single-event tickets for season ticket sellers registered and approved with TiqAssist. You may submit your single-event tickets through the “Account” tab of your TiqAssist Dashboard. If we support the event, we will alert you when the event is in your dashboard and available to be listed.

There are three simple and secure ways for TiqAssist to access your listed tickets and transfer to the buyer.

1. Tickets Are in the Season Ticket Account (Default Method)
   With this option, your tickets remain in your team’s season ticket account until they sell. During your first listing, you simply enter your season ticket account credentials in our secure platform.
2. Transfer Tickets to TiqAssist
   Prefer not to share access to your season ticket account? No problem. Follow our step-by-step instructions to transfer tickets for each game that you want to list with us.
   ▸ Learn more about the Game-by-Game option
3. Transfer Tickets to a (Free) Second Team Account
   Prefer to keep the tickets in your possession, and limit access to only tickets listed with TiqAssist? You can quickly and easily transfer just the tickets you want to list into a free second team account.
   ▸ Learn more about the Second Team Account option

At TiqAssist, we guarantee that all tickets listed will sell – this is our Sale Guarantee.

Tickets listed 21+ days of the event also qualify for our Price Guarantee.

With both guarantees, tickets can be delisted anytime before being sold. 

How Price Guarantee Works

• Only seats that are season tickets qualify.
• Tickets must be listed at least 21 days before the event to qualify.
• The price is automatically locked 72 hours before the event, guaranteeing you receive that amount even if market prices drop.
• The TiqAssist commission is waived for sales that happen through the Price Guarantee. Third-party marketplace fees (e.g., Ticketmaster, StubHub, etc.) still apply.

Tickets listed less than 21 days before the event are still covered by our Sale Guarantee. We will sell your tickets at the best price market conditions allow, though they will not qualify for the Price Guarantee.

TiqAssist’s commission is waived on your first listing.

If you have multiple listings, it’s possible that the first one to sell is not the listing that received the promotion. The commission-free benefit only applies to the sale of your first listing. This gives you full control over which listing receives the promotion.

Please note: Third-party marketplace fees (9.9%) from platforms like StubHub or Ticketmaster still apply, even on your first listing.

TiqAssist supports partial or full season ticket packages for all NFL, NBA, NHL, MLB, MLS, and several men’s NCAA basketball and NCAA football teams.

In the chart below, “Resale Value Per Game” is calculated using sales and listings data—not season ticket cost. This value is based on the total number of seats in your package and not “per seat.”

These eligibility requirements ensure our selling experts provide a high-quality, full-service resale experience.

You must list your tickets at least 18 hours before the event so we can successfully broadcast them and find a buyer. For new customers, games occurring within 72 hours of registration won’t appear in your dashboard to ensure a seamless onboarding process.

TiqAssist lists your tickets on all the major resale marketplaces, including StubHub, Ticketmaster, SeatGeek, VividSeats, Gametime, TickPick, and other broker networks.

No single marketplace accounts for more than 30% of sales. Our sales are spread across multiple platforms ensuring your tickets reach the broadest audience possible. This diversified approach gives your tickets 4–5x more visibility compared to listing on a single marketplace.

We leverage technology that immediately takes down the listing from every marketplace the instant the tickets sell.

Regular Season Payments:

• Regular season game payments are initiated on the first Tuesday after the event and will arrive in your bank account up to three business days later.

Playoff Season Payments:

• Playoff game payments are made only if the game occurs.  They are initiated on the second Tuesday after the event and will arrive in your bank account up to three business days later.

Due to the Covid-19 pandemic, most marketplaces are making payments AFTER the event occurs. They do this, given the risk that events may get canceled due to a COVID outbreak.

Yes! We handle playoff ticket sales for all of our supported leagues. When your team’s playoff season approaches, go to your ‘Account’ section, select ‘Playoff Tickets,’ and follow the prompts.

The default option is for our selling experts to manage all ticket pricing for you, great for those who want the simplest resale experience.

If you have ticket pricing feedback or adjustment requests, please contact support@tiqassist.com.

TiqAssist and other online marketplaces are required by the IRS to issue a Form 1099-K for all sellers who receive gross payments above the reporting thresholds. 

In order to generate a complete Form 1099-K as required by state and federal tax laws, we’ll need your name, address, and Taxpayer Identification Number (TIN). Your TIN is typically your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses.

To comply with federal and state regulations, we collect your TIN before we make any payments. We will ask you to submit this information in our app after your first listing to ensure that payments are not delayed.

See the IRS FAQs page for more information.

If you are not a U.S. citizen or resident, you may not be subject to reporting or withholding requirements.  However, TiqAssist is required to verify your non-U.S. status to comply with IRS regulations.

If this applies to you, you are required to fill out a W-8 form to certify this information. Once you indicate that you are a nonresident alien in the Tax Information section of our app, TiqAssist will arrange for an electronic version of the W-8 form to be sent to you for completion.

Currently, the TiqAssist app is only available on the App Store. Until we are available in Google Play, we are committed to providing the best possible user experience for all our users, regardless of their platform.

You can easily list or delist tickets in your TiqAssist dashboard until the tickets sell.

All data submitted with the TiqAssist application is encrypted while in transit. In addition, we encrypt your team credentials before storing them in our database. We do not share any data with 3rd parties for promotional purposes. The security of your season ticket account is our top priority.

We currently do not support parking. The good news is that parking is relatively easy for you to sell through your team account, given how parking passes are easier to price and sell.

List as early as possible to maximize your resale value, ideally at the schedule release. As the event approaches, supply tends to build up, leading to a steadily decreasing resale value on average. For information and advice, visit our blog.

After you have received your TiqAssist Dashboard, please contact us at support@tiqassist.com with information on the games included in your partial season ticket package and we will update your dashboard accordingly.

Our technology is always improving but currently we only support one email address per account. However, we have clients that have secondary partner’s login by doing the following:

1. Go to app.tiqassist.com and enter the [primary user’s email address]
2. Enter the code that is emailed to [primary user]

You may want to give [primary user] a heads up before starting step 1, as the code expires within minutes. As long as you login every 30 days, you shouldn’t need to login again from that particular device.

We do not purchase season ticket packages, but many clients list their entire season at the schedule release when prices are the highest. Therefore, we may sell most of your season quicker than you can find a buyer for your entire season.

After joining TiqAssist, you can email/text that you want to sell your entire season (or list the various games via your TiqAssist dashboard). It’s just that simple!

We currently do not purchase seat licenses. However, many clients decide to hold on to their seat license and list their entire season at the schedule release when prices are the highest. 

Selling seat licenses is a lengthy process and often unsuccessful. Therefore, selling all your tickets for the season and putting your seat license up for the following season may be your best strategy.